Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
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Service productivity : toward a conceptualisation of the transformation of inputs into customer value in services
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| Physical Description |
21 sivua : kuvitettu ; 30 cm Tillgänglig också via WWW |
|---|---|
| Language |
English |
| Language of Original Work |
English |
| Publisher |
Helsingfors :
Svenska handelshögskolan,
2000.
|
| Series | Meddelanden från Svenska handelshögskolan, ISSN 0357-4598; 419. |
| Subjects | |
| Additional Information | Christian Grönroos & Katri Ojasalo |
| System requirements |
Internet-kontakt, webbläsare, Adobe Acrobat Reader |
| ISBN |
951-555-632-5 nidottu |
| Get full text | |